Comments on: Service – I’m not getting any – the dangers of implementing CRM software without understanding the need first http://justindavies.wordpress.com/2007/02/15/service-im-not-getting-any-the-dangers-of-implementing-crm-software-without-understanding-the-need-first/ The essence of getting it right... Fri, 11 Apr 2008 16:08:48 +0000 http://wordpress.com/ hourly 1 By: The Smell of Good Business » Blog Archive » Portal Smortal - Sharepoint, Websphere, Oracle - what are we trying to achieve here? http://justindavies.wordpress.com/2007/02/15/service-im-not-getting-any-the-dangers-of-implementing-crm-software-without-understanding-the-need-first/#comment-520 The Smell of Good Business » Blog Archive » Portal Smortal - Sharepoint, Websphere, Oracle - what are we trying to achieve here? Thu, 10 Apr 2008 01:26:29 +0000 http://justindavies.wordpress.com/2007/02/15/service-im-not-getting-any-the-dangers-of-implementing-crm-software-without-understanding-the-need-first/#comment-520 [...] like CRM - and many other terms in IT - tend to be all encompassing words designed to solve a complex raft [...] [...] like CRM – and many other terms in IT – tend to be all encompassing words designed to solve a complex raft [...]

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